‌Effective Date: October 3, 2026‌

This official Shipping Policy applies to all orders placed on www.artedelbagno.com, operated by ARTE DEL BAGNO, your trusted source for premium bathroom shelves, organizers and curated home lifestyle goods. We have designed this policy to offer full transparency on all shipping-related processes, costs, timelines, and responsibilities, so every customer can enjoy a smooth, predictable delivery experience when shopping with us. By completing a purchase on our website, you confirm that you have read, understood, and agreed to all terms outlined in this document. If you have any questions about our shipping arrangements before placing your order, you can reach our support team at any time via email at fluxp@artedelbagno.com, call our service line on +33 4 7249 7151, or send correspondence to our registered address at 20 Rue des Aqueducs, 69290 Craponne, France.

1. Order Processing and Verification

Before any order is handed over to our logistics partners for dispatch, every purchase undergoes our standard 1-2 business day internal processing and verification step. Our team will double-check the product availability of your selected bathroom shelves or organizers, confirm the accuracy of your submitted shipping address, and conduct routine anti-fraud validation for all payment transactions. Processing time does not include weekends or official French public holidays. You will receive an order confirmation email immediately after your payment is successfully processed, and a separate dispatch notification email with your full tracking details the moment your order leaves our warehouse.

2. Shipping Coverage and Delivery Options

ARTE DEL BAGNO currently supports shipping to all locations within metropolitan France, as well as most countries across the European Economic Area. We offer multiple tiered delivery options to match different customer needs:

1. ‌Standard Domestic Shipping (Metropolitan France)‌: This economy delivery option takes 3 to 5 business days after order dispatch, and is available for a flat rate of €4.90. All orders over €79 within metropolitan France qualify for free standard shipping automatically at checkout.
2. ‌Express Domestic Shipping (Metropolitan France)‌: For customers who need their items sooner, our express courier service delivers your parcel within 1 to 2 business days after dispatch, for a flat rate of €12.90.
3. ‌International Standard Shipping (EEA Countries)‌: Delivery timelines for EEA destinations range from 5 to 10 business days after dispatch, with shipping rates calculated dynamically at checkout based on your delivery country and the total weight of your order.
4. ‌International Express Shipping (EEA Countries)‌: This priority courier service cuts international delivery time down to 2 to 4 business days after dispatch, with real-time rate quotes displayed for your review before you complete payment.

All shipping rates shown at checkout are final, with no hidden surcharges added after you confirm your purchase.

3. Delivery Tracking and Parcel Handling

Once your order is dispatched, you will receive a unique tracking link via the email associated with your order, which you can use to check real-time location updates and estimated delivery windows 24/7. All parcels are fully insured against loss or in-transit damage for the full declared value of your order. Our courier team will make a maximum of 3 delivery attempts to your submitted shipping address. If no one is available to sign for the parcel after 3 attempts, the courier will hold the parcel at their local pickup point for 7 calendar days. If you do not collect your parcel within this 7-day window, the shipment will be returned to our warehouse, and you will be responsible for covering the original outbound shipping fees plus return handling costs if you request a re-delivery.

It is your responsibility to confirm that the shipping address you provide at checkout is complete and accurate. ARTE DEL BAGNO cannot be held liable for parcels that are misdelivered due to incorrect or incomplete address details you submit. If you need to adjust your shipping address after placing an order, please contact our support team immediately before your order is dispatched, and we will update your details free of charge. We cannot modify delivery addresses for orders that have already left our warehouse.

4. Customs, Duties and Unforeseen Delays

For all international orders shipped to EEA countries outside of France, all applicable customs duties, VAT and import fees are already included in the final price you see at checkout, so you will never face unexpected extra charges when your parcel arrives. For any extremely rare orders being shipped to non-EEA territories that our team has pre-approved separately, all import costs will be communicated to you explicitly before dispatch.

While we work closely with our trusted logistics partners to meet all advertised delivery timelines, ARTE DEL BAGNO cannot be held responsible for delays caused by extreme weather events, customs clearance holdups, unexpected public health restrictions, or courier operational disruptions that fall outside of our reasonable control. If your delivery is delayed for more than 7 business days past your estimated delivery window, please contact our support team with your order number, and we will launch an immediate investigation with our logistics provider and provide you with regular status updates until your issue is fully resolved.

If you have any further inquiries regarding our shipping policies, do not hesitate to reach out to our customer support team via any of our official contact channels during our business operating hours.