‌Effective Date: October 3, 2026‌

Welcome to the official Refund and Returns Policy of ARTE DEL BAGNO, the operator of the premium home goods e-commerce website www.artedelbagno.com. This policy is drafted to set clear, fair guidelines for all post-purchase processes for customers who shop our curated selection of bathroom shelves, organizers and related lifestyle products. Our core priority at ARTE DEL BAGNO is to deliver high-quality, carefully inspected products that match every detail shown on our product pages, and we design this policy to protect the legitimate rights of both our customers and our business while ensuring full compliance with French consumer protection regulations. By placing an order on our website, you acknowledge that you have read, fully understood, and agreed to all terms outlined in this policy.

1. Critical Core Rule: No “Refund Only” Requests Are Accepted

To eliminate fraudulent post-purchase claims, prevent inventory losses from unreturned products, and maintain fair and transparent operating rules for all our valued customers, ‌ARTE DEL BAGNO strictly does not accept any “refund only” requests, under any circumstances‌. If you are unsatisfied with your purchased item, receive a product that does not match your order, or encounter any issue with your delivered goods, you must complete the full product return process before any refund evaluation will be initiated. We will not process any full or partial monetary refund to your original payment method if you do not return the physical product you received to our designated return warehouse address, except for the extremely limited scenario described in the later “Damaged in Transit” section of this policy.

2. Eligibility Criteria for Valid Returns

To qualify for a valid product return that meets our policy requirements, your return request must meet all of the following conditions:

1. You must submit your return application within 14 calendar days from the date you officially sign for receipt of your ordered product. All return requests submitted beyond this 14-day window will not be approved, unless you can provide valid proof that the product you received has unforeseen manufacturing defects that could not be identified through normal unpacking inspection.
2. The returned item must be in its original, unused, unmodified condition, with all original factory packaging, product accessories, user manuals, and included warranty cards intact and not damaged. We will not accept returns for products that have been installed, used for extended periods, modified, stained, or damaged by improper personal handling.
3. You must provide a clear order number that matches your purchase record on www.artedelbagno.com, along with photos that show the exact condition of the product you intend to return before you ship it back.

3. Step-by-Step Return Process

If your return meets all the eligibility requirements listed above, please follow our standardized return process to avoid unnecessary delays:

1. Submit your return application by contacting our customer support team via email at fluxp@artedelbagno.com, or call our support line at +33 4 7249 7151. Our team will verify your order details and confirm your return qualification within 2 business days, and send you the precise designated return warehouse address along with a unique return authorization number. Please note that returns sent to any address other than our official designated warehouse will not be processed, and we will not take responsibility for lost parcels sent to incorrect locations.
2. Carefully repack the product using its original packaging materials, mark the unique return authorization number clearly on the outside of the shipping parcel, and send the parcel back to us using a trackable, insured shipping service. You will be responsible for covering the return shipping costs, unless the return is caused by our explicit error such as us shipping the wrong product or sending a product with confirmed manufacturing defects.
3. Once our warehouse team receives and fully inspects your returned parcel, we will send you a confirmation email to notify you that your returned item has passed our condition verification. We will process your corresponding refund within 7 business days after this inspection confirmation.

4. Processing of Approved Returns

After your returned product is verified to meet all return conditions, we will process your refund to the original payment method you used to place the order. The refund amount will cover the full product price you paid at checkout, and will exclude the original outbound shipping fees you paid for initial delivery, unless the return is caused by our confirmed operational error. Please note that the arrival time of the refund to your payment account will be determined by your card issuer or payment platform, which usually takes 3 to 10 additional business days after we issue the refund.

5. Exceptions and Special Circumstances

For parcels that arrive severely damaged due to transit accidents: you are required to take clear photos of the broken outer packaging and the damaged product immediately at the time of delivery, and refuse to sign for the damaged parcel before contacting our support team. In this specific case, where the product is completely destroyed and cannot be salvaged for return, we may arrange a full replacement shipment for you or process a full refund without requiring you to return the unusable damaged item. This is the only scenario where no return of physical product is required for a refund to be issued. We will never approve “refund only” requests for cases where customers claim partial damage, minor dissatisfaction with product appearance, or similar non-qualified scenarios.

If you have any questions regarding our Refund and Returns Policy, you may reach out to ARTE DEL BAGNO anytime via email at fluxp@artedelbagno.com, call us at +33 4 7249 7151, or send post mail to our registered address at 20 Rue des Aqueducs, 69290 Craponne, France. Our team will reply to your inquiry within 3 business days.